DW SHOP

Privacy Policy

Last updated: November 3, 2026

This Privacy Policy explains how DW SHOP ("we", "us", "our") collects, uses and protects your information when you visit our website or buy from us. By using our website, you agree to this policy.

1. Information we collect

  • Account details: your name, email address and/or phone number when you create an account or log in.
  • Order details: the products you buy, prices, coupons used, order status, invoices and the delivery details of your order.
  • Payment details: the payment status and reference we receive from our payment gateway (for example, the Razorpay payment ID). We do not receive or store your card number, CVV, UPI PIN or net banking password.
  • Messages: what you share with us when you contact us on WhatsApp, by email or through other support channels.
  • Technical data: basic information such as IP address, device and browser type, used to keep the website secure and working.

2. How we use your information

  • To create and manage your account and wallet.
  • To process, deliver and support your orders.
  • To send order updates, invoices and plan validity or renewal reminders.
  • To answer your questions and requests.
  • To prevent fraud and misuse, and to meet our legal obligations.

3. Payments

Online payments on our website are processed by Razorpay, a third-party payment gateway. Your card, UPI, net banking or wallet details are entered on Razorpay's secure checkout and handled by Razorpay under its own terms and privacy policy. We do not store your card or UPI details.

4. Cookies

We use cookies and similar browser storage to keep you logged in (login session), remember your cart and currency, and keep the website secure. These are needed for the website to work. We do not use them to sell advertising. You can clear cookies in your browser settings, but you will then be logged out.

5. Sharing of information

We do not sell, rent or trade your personal information. We share it only when needed:

  • with our payment gateway (Razorpay) to process your payment;
  • with service providers who help us run the website, send messages or deliver your product, only for that purpose;
  • when required by law, or to protect our customers and our business from fraud or misuse.

6. Data security

We use reasonable safeguards such as encrypted (HTTPS) connections and restricted admin access to protect your information. No method of storage or transmission is completely secure, but we work to keep your information safe.

7. Data retention

We keep your account and order records for as long as your account is active and as needed for order support, accounting and legal requirements.

8. Your rights and choices

You can view and update your account details in My Account. You can also ask us to access, correct or delete your personal information. Some records, such as invoices and payment records, may need to be kept as required by law.

9. Children

If you are under 18, please use our website with the involvement of a parent or guardian.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.

11. Contact us

For privacy questions or data requests (access, correction or deletion), contact us: