Shipping & Delivery Policy

DW SHOP sells digital products and services only, such as software subscriptions, digital memberships and account activations. No physical products are shipped, so there are no shipping charges and no courier delivery.

1. How your order is delivered

Your order is delivered digitally after your payment is confirmed. Depending on the product, delivery may be:

• login credentials or account details,
• an invitation or activation on your own account,
• a licence key, code or activation instructions.

Delivery details are shown in My Orders on our website and may also be sent to your registered email address or WhatsApp number.

2. When your order is delivered

• Orders are processed after the payment is confirmed.
• Delivery can take up to 24 hours, depending on the product. Some products may be delivered instantly, while others may require manual processing.
• You can check the status of your order at any time in My Orders. It shows Delivered once your delivery details are ready.

3. Details we need from you

• Please give your correct name, email address and WhatsApp/phone number when you order.
• If a product is activated on your own account, please share the details asked for on the product page.
• Wrong or incomplete details may delay delivery.

4. Delivery area

Our products are delivered online. Some products may not be available in every country; this is shown on the product page.

5. Problems with delivery

If you have not received your order details, or you cannot access the product, please contact us with your order ID through our Contact Us page. We will check and help you. For non-delivery and replacement rules, please see our Refund Policy.

6. Changes to this policy

We may update this policy from time to time. The updated version will be published on this page.